Frequently Asked Questions - Dental Suite 360

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FAQ’s

General

What is Dental Suite 360?
Dental Suite 360 is an all-in-one business management software designed specifically for dental practices. It helps you manage the non-patient side of your clinic—like inventory, staff training, rostering, task management, team chat, and more.
It’s built for practice owners, managers, and dental teams who want to simplify operations, save time, and improve productivity.
No. Dental Suite 360 is complementary to your existing patient management system (PMS). It takes care of the business and compliance side of your practice, working alongside systems such as Exact, Oasis, or Dental for Windows. Think of it as the Yin to your Yang.
It’s a cloud-based Business Resource Planning system designed to streamline your day-to-day operations. Access it from anywhere—desktop, tablet, or iPad—and give your team the right access levels to suit their roles.
Yes! Dental Suite 360 is proudly Australian designed and owned. You little bewdy.

Features & Access

Yes. You can add team members, assign roles, and control who has access to specific sections.
Not yet. But you can easily access Dental Suite 360 through any internet browser on your tablet or iPad.
Absolutely! Being fully cloud-based, you can log in from anywhere in the world to see real-time data on your practice operations.
We’re actively working on integrations with accounting and PMS systems and will keep you updated as they’re released.
Dental Suite 360 uses industry-standard enterprise security. Your data is backed up automatically, kept private, and software updates are provided instantly.

Training & Support

We offer free live webinars every Tuesday and Thursday at 1 PM (Sydney time). These include a full walkthrough, Q&A, and staff training opportunities.
Yes! A free implementation session comes with your subscription, and you can attend our ongoing workshops anytime.

Of course. You’ll have access to:

  • Help desk within the app
  • Dedicated email support
  • Video tutorials and knowledge guides

Setup & Implementation

Setup is fast and simple:

  • Sign up → receive a verification email
  • After verification → receive a welcome email and onboarding instructions
  • Setup company information (≈1 hour)

Your account is typically ready within 2 days.

No installation is required. Dental Suite 360 is 100% cloud-based.

Pricing & Billing

We offer flexible plans that cover all features, with pricing based on team size. Multi-practice groups can request a personalised quote.
None. You only pay the subscription fee.
Upon subscription, charged monthly or annually depending on your plan.
Automated credit card payments—monthly or yearly.
Yes, you can upgrade or downgrade anytime from My Accounts or by contacting our team.
You can upgrade your plan anytime to add more users.
Yes, we offer a 30-day notice period for cancellations.
If you decide to leave, we’ll retain your data for 30 days and then securely delete it from our systems.
We don’t offer free trials because we invest significant resources in setting you up for success from day one. Occasionally, we run promotions with discounted rates.

Value & Benefits

Absolutely. By centralising your business and compliance tasks into one platform, you’ll reduce paperwork, cut down on switching between apps, and free up time to focus on patients.

Dental Suite 360 helps you:

  • Improve task accountability
  • Master compliance
  • Reduce paperwork
  • Enhance team communication
  • Streamline rostering
  • Reduce lab errors
  • Simplify inventory management
Yes! Our plans cater to practices of all sizes. Even small practices benefit from the time and cost savings of managing everything in one place.
A well-used Dental Suite 360 account can increase your practice’s value. You can transfer your subscription to the new owner or continue using it if you move to a new location.